Hi fellow shooters. After reading all the info in the forums in this great site, I finally bought my Canon 60D from DDE, the Singapore partner of DDP.
Eventually all turned out good, so I guess a tick is warranted.
The story: After communicating with DDP by email and phone I opted for the Singapore version as I wanted to practise before going overseas, and to give it plenty of time to see if everything worked ok. It did. I could have claimed the TRS from DDP, but naturally not from DDE because the sales tax was already off.
I paid $AUD853.01 for the camera and $41.81 for postage, a total of $AUD894.82, a good buy I think. DDP said I could send the camera directly to them for any warranty if needed, so the camera didn't have to leave Australia, which was my main buying point.
Unfortunately things began to unravel slightly from there. I paid by paypal, the safest, but got the bill in US$ which at the time came to $964 (they work on minute to minute live prices and only shown in US$). This was not explained so I emailed Singapore, and got the Aussie number for them, rang them and asked why I now had to pay the extra. I was a little annoyed, BUT the bloke (and I have his name) who answered me was actually shouting/screaming that I was virtually an idiot and he would not complete the order. He was Aussie - a bad day perhaps. I nearly cancelled then and there, but he calmed down and we went from there.
The camera was sent FedEx, great, but for some reason, when I was following the tracking, someone had notified them that I was picking it up from Brisbane airport, about an hour and a half drive each way.
I rang them, talked to someone who was extremely hard to understand (maybe American lady with stong accent and high pitched voice) but who was really helpful and nice. She said she didn't understand why it had happened but would make sure I received the camera.
Being me, I then rang DDP and told them, but they fobbed me off saying to ring some other transport company - apparently they didn't realise it was FedEx.
I was still concerned, but I received a phone call that evening from an Asian, who was the Aussie head of DDP who assured me I would get the camera, he would look into it.
I got it the next day or the day after.
End of story.
So I THINK it is a tick.
The moral of the story? Check everything, communicate.
I hope this sheds some light on these grey import companies.
I would use DDE if I wasn't going overseas, for the GST benefit, but DDP if I was.